You can place orders for Foodestime products through multiple channels:

• Phone Orders: Call our customer service at +91 172 5047823 between 9 AM and 6 PM (Monday-Saturday) to place an order directly with our representatives.
• Email Orders: Send your requirements to orders@Foodestime.com with your contact details, and our team will respond within 24 hours with a quotation.
• Authorized Dealers: Visit any of our authorized dealers across Bangladesh. Find your nearest dealer using the Dealer Locator on our website.
• Direct Sales Team: For bulk or commercial orders, our field sales representatives can visit your location for personalized consultation and order processing.

For equipment purchases (incubators and accessories), we require a 40% advance payment, with the balance due before shipping. Feed products can be ordered on credit terms for registered customers with established purchase history.

We accept payments via bank transfer, UPI, major credit cards, and in select cases, cash on delivery.

We offer several shipping options to accommodate different needs and locations:

• Standard Shipping: 5-7 business days for most locations across Bangladesh. This is our most economical shipping option.
• Express Delivery: 2-3 business days, available for an additional charge in major cities and towns.
• Same-Day Delivery: Available for feed products in select urban areas within a 50km radius of our distribution centers.
• Installation Service: For incubators and larger equipment, we include professional installation with delivery, which is scheduled within 3-5 days of product arrival.

Shipping timeframes may vary depending on your location and product availability. Remote or difficult-to-access areas may require additional transit time. During monsoon season or other adverse weather conditions, slight delays may occur.

All shipments are trackable, and you'll receive updates via SMS and email throughout the delivery process. For large equipment, our team will contact you 24 hours before delivery to confirm your availability.

Yes, we offer progressive discount structures for bulk orders across all our product categories:

• Feed Products:
  • 500-1000 kg: 5% discount
  • 1001-5000 kg: 8% discount
  • 5001+ kg: 12% discount and free delivery
• Incubators:
  • 3-5 units: 7% discount
  • 6-10 units: 10% discount
  • 11+ units: 15% discount and priority installation
• Accessories and Parts:
  • Purchase above ₹25,000: 5% discount
  • Purchase above ₹50,000: 8% discount
  • Purchase above ₹100,000: 12% discount

For commercial poultry operations or farming cooperatives, we also offer annual contract pricing with guaranteed rates, scheduled deliveries, and additional volume-based benefits. These arrangements can be customized based on your specific requirements and consumption patterns.

To discuss bulk order pricing or annual contracts, please contact our business development team at corporate@Foodestime.com or call +91 98765 42310.

Yes, we maintain an extensive inventory of spare parts for all equipment models manufactured within the last 10 years. Our commitment to product longevity ensures that you can keep your Foodestime equipment running efficiently for many years.

For older models (5+ years), we recommend the following process for ordering spare parts:

• Locate the model number and serial number from the label on your equipment
• Contact our spare parts department at spares@Foodestime.com or call +91 172 5047823 (Extension 2)
• Provide the model information and describe the part you need (photos are helpful)
• Our technicians will confirm compatibility and availability

While most common parts are kept in stock, some specialized components for very old models (8+ years) may require 2-3 weeks for delivery. In rare cases where original parts are no longer available, our engineering team can recommend suitable alternatives or upgrades.

For equipment older than 10 years, we offer attractive trade-in programs that provide significant discounts when upgrading to newer, more energy-efficient models.

The ideal temperature and humidity levels vary depending on the species and stage of incubation. For chicken eggs, which are the most commonly incubated, we recommend:

• Temperature:
  • Day 1-18: 37.5°C (99.5°F), with a tolerance of ±0.2°C
  • Day 19-21 (hatching phase): 37.2°C (99.0°F)
• Humidity:
  • Day 1-18: 45-50% relative humidity
  • Day 19-21 (hatching phase): 65-70% relative humidity

For other poultry species:

• Duck eggs: 37.5°C with 55-60% humidity, increasing to 75% for hatching
• Quail eggs: 37.6°C with 45% humidity, increasing to 65% for hatching
• Turkey eggs: 37.5°C with 50-55% humidity, increasing to 70% for hatching

All Foodestime incubators come pre-programmed with these optimal settings for various species. However, slight adjustments may be necessary based on your specific environmental conditions and altitude. Our digital controllers allow for precise fine-tuning in increments of 0.1°C and 1% humidity.

Remember that consistent temperature is more important than perfect temperature - avoiding fluctuations is critical for successful hatching.

Proper cleaning and sanitization of incubators is essential for maintaining optimal hatching conditions and preventing disease. We recommend the following schedule:

• After Each Hatch (Complete Cleaning):
  • Remove and clean all removable parts (trays, dividers, water containers)
  • Vacuum or brush away all debris and shell fragments
  • Wipe down all interior surfaces with a mild disinfectant solution
  • Pay special attention to corners and air vents where debris accumulates
  • Allow to dry completely before the next use
• Monthly Maintenance (Deep Cleaning):
  • Disassemble components for thorough cleaning
  • Check and clean fans and heating elements
  • Descale humidity systems and water reservoirs
  • Sanitize with approved disinfectant (we recommend 5% vinegar solution or commercial incubator disinfectant)
  • Inspect and clean sensors and probe tips carefully

For commercial operations running continuous hatches:

• Implement a rotating cleaning schedule for different sections
• Use fogging disinfection between batches when full cleaning isn't possible
• Consider quarterly professional servicing and sanitization

Important: Never use harsh chemicals, abrasive cleaners, or high-pressure water that could damage electronic components. Always disconnect power before cleaning, and ensure the unit is completely dry before restarting.

Achieving optimal hatch rates requires attention to several critical factors:

• Egg Selection and Handling:
  • Use eggs from healthy, well-nourished breeding stock
  • Select eggs of uniform size and shape, avoiding extremely large, small, or misshapen eggs
  • Store eggs at 15-18°C with 70-80% humidity, pointed end down
  • Use eggs less than 7 days old for best results
  • Allow cold eggs to warm to room temperature before placing in the incubator
• Incubator Setup:
  • Stabilize temperature and humidity for 24 hours before adding eggs
  • Ensure the incubator is level and away from direct sunlight or drafts
  • Calibrate temperature sensors using a reliable thermometer
  • Fill water reservoirs with warm water to maintain humidity
• During Incubation:
  • Turn eggs at least 3 times daily if using manual turning (our automatic systems handle this precisely)
  • Candle eggs at day 7 and day 14 to remove infertile eggs or those with dead embryos
  • Maintain consistent airflow without creating drafts
  • Add water only when incubator is at operating temperature
  • Limit opening the incubator to essential checks only

With proper management, our incubators consistently achieve hatch rates of 85-95% for fertile eggs. If you're experiencing lower rates, our technical support team can help troubleshoot specific issues.

Power outages are a common challenge for incubation in many parts of Bangladesh. Here's how to manage this situation:

• Immediate Actions:
  • Keep the incubator closed to retain heat and humidity
  • Cover the incubator with blankets for additional insulation
  • If you have a battery backup or inverter, connect your incubator to it
  • For extended outages, consider relocating the incubator to a location with power
• Temperature Management:
  • Eggs can typically withstand temperature drops for several hours without significant harm
  • The critical factor is preventing rapid temperature changes
  • In warm weather, overheating may be a greater concern than cooling
• When Power Returns:
  • Allow the incubator to gradually return to proper temperature
  • Don't attempt to heat up quickly by adjusting temperature settings higher
  • Monitor carefully for the next 24 hours
  • Resume normal turning schedule

Preventive measures we recommend:

• Invest in our solar backup system, designed specifically for incubator operation
• Consider our models with integrated battery backup (ThermoHatch Pro and Industrial series)
• Keep thermal packs ready in your freezer that can be placed around (not inside) the incubator during outages

Note that eggs in the first 3 days and last 3 days of incubation are most vulnerable to temperature disruptions.

Temperature fluctuations can significantly impact hatch rates. Follow this systematic troubleshooting approach:

• Verify Actual Temperature:
  • Place a calibrated thermometer at egg level to confirm readings
  • Check multiple locations within the incubator to identify hot or cold spots
  • Monitor over 24 hours to detect patterns (day/night variations, cycling)
• Check Environmental Factors:
  • Ensure the incubator is away from direct sunlight, windows, or air conditioning vents
  • Verify room temperature stability (ideally 21-24°C)
  • Check for drafts or air currents affecting the unit
• Inspect Equipment:
  • Clean dust from vents, fans, and heating elements
  • Check that all fans are operating properly
  • Verify door seals are intact and closing completely
  • Ensure water reservoirs are properly filled (dry conditions can affect temperature)
• Electronic Diagnostics:
  • Check for stable power supply (voltage fluctuations can cause temperature issues)
  • Reset controller to factory settings
  • Verify temperature sensor is clean and properly positioned
  • Enter calibration mode and adjust if necessary (see user manual)

If these steps don't resolve the issue, please contact our technical support team at support@Foodestime.com or call +91 172 5047823 (Extension 3). For Premium Support Plan members, we offer remote diagnostic services for compatible models.

We offer multiple channels to access our technical support team:

• Phone Support: Call our dedicated technical support line at +91 172 5047823 (Extension 3), available Monday-Saturday from 8 AM to 8 PM.
• Email Support: Send detailed descriptions and photos of your issue to support@Foodestime.com. We typically respond within 4-6 business hours.
• WhatsApp Support: Send messages to +91 98765 42310 for quick troubleshooting guidance. This channel is monitored during business hours.
• Video Consultation: Schedule a video call with our technicians for complex issues. Available by appointment through our customer portal.
• On-Site Support: For major issues or commercial equipment, we can dispatch technicians to your location within 24-72 hours depending on your region.

When contacting support, please have the following information ready:

• Product model and serial number
• Date of purchase
• Detailed description of the issue
• Any error codes displayed
• Steps you've already taken to try resolving the issue

For emergency after-hours support (available for commercial customers with Premium Support Plans), call our emergency hotline at +91 98765 42311.

Yes, we offer comprehensive training programs to help you maximize the potential of your Foodestime equipment:

• Installation Training: Included free with every equipment purchase, our technicians provide basic operational training during installation.
• Online Training Videos: Access our library of product-specific tutorial videos through our customer portal or YouTube channel.
• Virtual Workshops: Monthly webinars covering different aspects of equipment operation, maintenance, and troubleshooting.
• Hands-on Training Sessions: In-person training available at our regional centers in Chandigarh, Hyderabad, and Coimbatore.
• Commercial Operation Training: Specialized multi-day programs for commercial facility staff, covering advanced operations, maintenance protocols, and efficiency optimization.

Additional training options:

• Custom On-site Training: We can send our specialists to your location for personalized training sessions tailored to your specific needs and setup.
• Refresher Courses: Short programs designed for staff updates or when implementing new procedures.
• Certification Programs: For commercial operations, we offer certification courses that qualify your staff as facility-level technicians.

Training is available in multiple languages including Hindi, English, Tamil, Telugu, Marathi, and Punjabi.

To schedule training or learn more about our programs, contact our training department at training@Foodestime.com or call +91 172 5047823 (Extension 4).

All Foodestime products come with comprehensive warranty coverage:

• Incubators:
  • HomeHatch Series: 2-year standard warranty
  • ThermoHatch Pro Series: 3-year standard warranty
  • Industrial MaxiHatch Series: 5-year standard warranty
  • Electronic components: 1-year warranty across all models
• Accessories:
  • Digital controllers and sensors: 1-year warranty
  • Mechanical components: 2-year warranty
  • Solar backup systems: 3-year warranty

Our warranties cover:

• Manufacturing defects in materials and workmanship
• Unexpected failure of components under normal operating conditions
• Performance issues that prevent the equipment from fulfilling its primary function

Warranty exclusions include:

• Damage from improper use, accidents, or natural disasters
• Issues resulting from unauthorized modifications
• Normal wear and tear of consumable parts
• Damage from improper cleaning or maintenance

Extended warranty options are available for purchase, extending coverage up to 5 years for all equipment. Commercial customers can also opt for our Premium Care Package, which includes priority service and annual preventive maintenance.

Our return policy is designed to ensure your complete satisfaction while recognizing the specialized nature of our products:

• Equipment Returns:
  • 7-day inspection period from delivery date
  • Equipment must be unused, in original packaging with all accessories
  • Return shipping arranged by Foodestime for items with manufacturing defects
  • Customer responsible for return shipping in case of non-defective returns
  • 15% restocking fee may apply for non-defective returns
• Feed Products:
  • Returns accepted only for quality issues
  • Must be reported within 3 days of delivery
  • Unopened and undamaged bags only

To initiate a return:

1. Contact our customer service at returns@Foodestime.com or call +91 172 5047823
2. Obtain a Return Authorization Number (RAN)
3. Securely package the item with all original materials
4. Include the RAN on the shipping label
5. Ship via an insured, trackable method

Refunds are processed within 7-10 business days after the returned item is received and inspected. Original payment method will be refunded, minus any applicable restocking fees.

For custom-configured commercial equipment, returns are only accepted in cases of manufacturing defects or failure to meet agreed specifications.

Making a warranty claim is a straightforward process:

1. Document the Issue:
   • Take clear photos or videos showing the problem
   • Note any error codes displayed
   • Record the specific conditions when the issue occurs
2. Gather Product Information:
   • Locate your product's model and serial number
   • Have your proof of purchase ready (invoice or receipt)
   • Check your warranty card for coverage details
3. Contact Warranty Service:
   • Email warranty@Foodestime.com with all details
   • Alternatively, call +91 172 5047823 (Extension 5)
   • Include your contact information and preferred method of communication

Once your claim is submitted, our process works as follows:

• Initial assessment within 24-48 hours
• Technical team may contact you for remote diagnostics
• If necessary, a service technician will be scheduled for on-site evaluation
• Determination will be made to repair or replace the equipment
• Resolution typically completed within 3-10 business days depending on your location and parts availability

During the warranty period, all parts and labor for covered repairs are provided at no cost. For commercial customers with our Premium Support Plan, we offer expedited warranty service with loaner equipment available in some cases.